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FAQ/Care Tips


Can I color the hair?

Jace in Color tresses come in 'Natural Color/Uncolored' and 'Pre-Colored' options. We recommend choosing the 'Natural Color/Uncolored' pieces if you want to apply color to your Jace extensions.  Jace in Color pre-colored tresses have undergone pattern processing and/or extensive color processing. We do not recommend adding a third process to our tresses by coloring them again. Coloring pre-colored hair can cause damage, performance issues and significantly shorten the lifespan of the hair. 


How thick is your hair?

Each bundle is very full and thick from root-to-tip. Jace does not add low-grade filler to make our bundles thick. Each piece is of the highest-quality and thick and luxurious from root-to-tip. No thin, scraggly, wispy ends. 


How Much Hair Do I Need?
Here's a quick guide:

Wefts: Two 50g wefted bundles to add a natural level of fullness to your existing hair.  For more fullness, go with three 50g bundles.

Tape: Two sets of 20 Tape Extensions to add a natural level of fullness to your existing hair. For more fullness, go with 3 sets.

Strands: Two sets of 50g Strand Extensions (50 strands) to add a natural level of fullness to your existing hair. For more fullness, go with three sets.

Clip-Ins: One 10 pc clip-in set will add fullness to your existing hair.


What Do Your Patterns Look Like?
You can visit our 'Patterns' tab on the website to view available patterns. Or, just click here.



We offer a custom crafted product. Each piece is made-to-order for the customer. This takes time. Please allow 7-10 business days for your product to be made. Then, the product will ship from our warehouse. Please keep in mind the production timeframes are an estimate and holiday sales/ promotional sales will normally have increased production timeframes.



Carriers we use: USPS, FedEx, UPS, we also may use other carriers. 

FedEx cannot deliver to P.O. boxes. If you submit a P.O. box for your shipping address, your package will only ship via USPS. 


Color Range:

Please refer to the color swatches on each product page. Computer/phone monitors may differ, so the color will look slightly different based on the device you are using to view the website.


Wholesale Orders

Please email us at regarding wholesale inquiries.


Can I pick up my order?

We are sorry. All orders are shipped out from our warehouse directly to the customer who placed the order.

How is hair handled prior to arriving at my door?

Before hair is distributed to our clients, it is inspected, cleaned and conditioned. Jace In Color hair products can last a very long time if cared for properly. A professional cosmetologist is recommended for proper installation, care and styling.

What products do I use to wash and condition?
We recommend using a sulfate-free shampoo and conditioners free of parabens. Try not to use 2-n-1 poos/conditioners. Shampoos are for cleansing and removing residue. Conditioners are for depositing onto the hair. Use them separately. Our hair performs best when clean and free of residue. Be sure to wash styling products from the hair frequently.

You should wash your hair in the shower with soft down ward strokes. Do not rustle the hair in a ball or bunch the hair all together while washing. This is will result in tangles. 


How do I straighten my curly or wavy hair?

After washing and conditioning, apply a small amount of shine serum (Chi Silk Infusion, or Biosilk - also available at Target and Walmart) then blow dry your hair using a vent brush to straighten as you go. Afterwards, curl or flat iron for your desired style. For hold, you can use Sebastian Shapers to give the hair shape without damaging it. Heavy products like spritz which will make the hair hard, dry and cause the hair strand to break.

Can I swim in the hair?

Yes. We recommend wearing a swim cap whenever you go swimming. The chlorine/salt will make the hair dry and brittle, just as it does our own hair. Even using a swim cap does not completely keep the chlorinated/salt water out. You should always plan on washing your hair after swimming.