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Store Policies


We pride ourselves on crafting a quality product and delivering excellent service to our customers. This page is posted to make our customers aware of our company policies and procedures.

ORDER PAYMENT
Full payment is required at the time the order is placed, and the customer's credit card will be charged for the entire amount of the order plus shipping fees.
We accept Visa, MasterCard, and Discover. Orders may also be paid with Jace gift cards. Jace gift cards are not redeemable for cash. Customers who require Money Gram may contact our office for instructions to place an order.
ORDER CHANGES:

Our Jace-In-Color Collection is CUSTOM MADE and processed on a made-to-order basis and shipped in 7-10 business days. Because we begin working on your order almost immediately, order changes will incur an order change fee. Please send us an email to inquire: clientcare@jaceincolor.com.

BULK HAIR POLICY
Due to the nature of loose hair, and the possibility of incorrect installation, which could result in the hair strands being inverted, no exchanges or refunds can be offered on bulk hair purchases. To inquire about bulk hair ordering, please email sales@jaceincolor.com.

ORDER CANCELLATIONS
Because we begin working on your order almost immediately, order cancellations will follow the below fee schedule.
Cancellation within 48 hours after order: No penalty

Over 48 hours days after order is placed: 50% penalty

Jace Beauty Company (afterwards referred to as 'Jace') reserves the right to cancel an order at any time, at its sole discretion, and issue a full refund to the customer.

EXCHANGES ON UNUSED, UNOPENED ITEMS
Restocking fees are charged on all exchanges because the custom workmanship has already been completed once on the original order. These are actual man hours and labor that have been spent. We advise customers to thoroughly inspect their order immediately upon receipt to determine if it meets their requirements.

Exchanges are permitted under the following conditions: 

  • All products must be returned within 15 days from original delivery to customer. 
  • Products must be unused, unaltered, with original fasteners in place and unbroken, to be eligible for an exchange. Items determined to be used, damaged, styled, cut, wefts tampered with, or otherwise altered will be rejected; and will not be eligible for an exchange. Items that are rejected for exchange will be returned to the customer at the customer's expense. 
  • You must obtain an EAC (Exchange Authorization Code) from Jace in order to send back a product for exchange. The return address is different and only given once an exchange has been authorized. Any unauthorized product mailed in for exchange will be returned at the customer's expense.
  • We highly recommend sending your exchange using a tracking number and carrier insurance to protect your investment. Jace will not be responsible for lost exchanges. If the carrier you choose to send back your exchange, loses the package; we will not be able to assist you further.
  • If international, please note on the parcel "NO DUTIES - RETURN." If you do not indicate this on the parcel, your parcel will be returned to you and we will not be able to fulfill your return or exchange request.
USED ITEMS
Unfortunately, once the original fasteners have been broken, we are unable to accept the product back for return or exchange. Only unused items are eligible for exchange. Jace in Color extensions, although high quality, have undergone pattern processing and/or extensive coloring treatments, and should be treated with care. We are unable to offer a performance warranty on these items; and once used, they will not be eligible for any kind of replacement coverage.
POLICY CHANGES
Jace reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.


SHIPPING
Orders will not be shipped to shipping addresses that differ from customer's verified billing address. Customers are notified of the planned production time at the time of purchase. Products are typically a 7-10 business day in-house production time prior to shipping. Holiday office closings and weekends are not business days and should not be included in production timeframes. Please keep in mind that products ordered during holiday or promotional sales may carry increased production times. We recommend ordering far in advance to allow for unanticipated delays. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Jace Beauty reserves the right to change the delivery carrier/method to a comparable selection. If your package is delayed we will not offer a reimbursement of shipping charges.

CORRECT SHIPPING INFORMATION
Please be sure to check the address information you are submitting with your order. Incorrect addresses can greatly delay or prohibit package deliveries. 

No refunds will be issued for refused or abandoned shipments. If a shipment is returned to us due to a bad address, you will be responsible for additional shipping charges to reship the package.


SUPPLEMENTAL CUSTOMER INFORMATION
On some occasions, we may require additional verification information to verify that a purchase is being made by the actual cardholder. Some qualifying situations may include but are not limited to international orders, high dollar amount orders, and other situations. This additional request for verification is for the protection of all parties. 

INTERNATIONAL CUSTOMERS
International customs clearance requirements vary by country. Customers are responsible for any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required in their country.

LIMITATION OF LIABILITY
Jace Beauty Company, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Jace Beauty Company will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Jace Beauty Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Jace Beauty Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.